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You can return or exchange the product within 14 days from the moment of placing the order. In order to do this, you must provide the item in its original condition (without damage or signs of use, with all tags and factory markings intact and in the original packaging; if it was a set, it must be returned in its entirety).

Products, the list of which is determined by the Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994, are not subject to return. If you send us a non-returnable item, we will ship it back to you at your expense.

That is why it is important to check the completeness and integrity of the package when receiving the order: with Domino employees (if it is delivered by courier) or Nova Poshta employees. If you discover damage, you can refuse to receive the product and not pay for the product. The rules for returning goods are governed by the Law of Ukraine "On the Protection of Consumer Rights".

You can return goods at any branch of Nova Poshta in all cities of Ukraine. To do this, be sure to fill out the product return form and use only the original postal packaging.

Refunds are made according to the payment method. The buyer must send a letter to e-mail [email protected] with the subject "Return" and an attached product return form. Funds must be returned within 10 banking days (DOMINO is not responsible for the delay in returning products and funds caused by the work of delivery services, post offices and banks).