USER AGREEMENT

This User Agreement (hereinafter referred to as the Agreement) defines the principles of interaction between the parties when using the DOMINO website, which is a platform for posting information about goods, services, terms of sale and delivery, interaction with an online store located at the address on the Internet https://domino.ua (hereinafter referred to as the Site). All materials on the Site are protected, in accordance with the Law of Ukraine "On Copyright and Related Rights", intellectual property, including, but not limited to: text, graphic, pictorial, audiovisual, photographic materials; trademarks, logos; user interfaces, software products, the structure of the Site.
The owner of the DOMINO online store is a natural person-entrepreneur Oksana Mykolaivna Chuchuk, acting on the basis of the Extract from the EDR: Record dated 07.05.2024, No. 2003460010003003066, located at the address: Ukraine, 09025, Kyiv region, Bilotserkivskyi district, village Dulytske, Travneva Street, building 7

1. Registration. User Profile
1.1. The user can be an individual who is fully capable, interested in ordering and purchasing goods for personal non-commercial use.
1.2. To make purchases, the visitor must register on the Site: fill out the registration form. Or make a quick purchase - "Buy in 1 click".
1.3. By registering, the User agrees to the terms of interaction set forth in this Agreement and on the pages of the Site. The user guarantees that the data specified by him (full name, mobile phone, e-mail, etc.) are valid and truthful. The user agrees to the transfer of his personal data to the Site Administration, their processing, storage, transfer and use, including to third parties who are involved in the execution of orders.
1.4. By placing an order, the User confirms his agreement with all the conditions for making purchases through the Site and the principles of interaction set forth in this Agreement and on the pages of the Site.
1.5. To perform certain actions (such as Quick Purchase, Refund for returned goods, etc.), the User may need to perform additional actions and / or provide additional data.

2. Terms of purchase
2.1. Information about the Seller (details of the business entity) is indicated in the accompanying documents, which confirms the fact of the transfer of the goods to the Buyer.
2.2. Data about a specific product and its cost are indicated on the product page on the Site. The Site Administration makes every effort to provide the most accurate information about the product. But for technical reasons, situations are not ruled out when the information may contain inaccuracies or look incomplete. To complete the display of information, the Site Administration has the right to correct errors, change or update information about the product at any time.
2.3. Due to the specifics of the visual display of goods on the screens of electronic devices, some colors may differ slightly from the color of actual samples. May differ slightly from the color of actual samples.
2.4. Purchasing any items on this website requires your explicit agreement to the terms of purchase. The user cannot make payment for a purchase without the prior consent and acceptance of the conditions outlined below.
2.5. The user is obligated to adhere to all rules and limitations set forth on this website, pertaining to order placement, payment, and product delivery.
2.6. Payment for purchased items is made in accordance with the specified prices and payment methods. The user must familiarize themselves with the payment conditions before completing the transaction.
2.7. The website administration reserves the right to make changes to these terms at any time without prior notice. Note that the user cannot make payment for a purchase without agreeing to the updated terms.

3. How to place an order
3.1. To place an order, the User selects a product, adds it to the Cart and sends an order.
3.2. By placing and sending an order for execution, the Buyer confirms that he agrees with all the conditions for the purchase of this product set forth in the Agreement, sections of the Site, product card. He is familiar with the information about the product, the terms of the guarantee, delivery, payment, return, etc. enough to make a purchase. The buyer guarantees that the goods are ordered (purchased) by him in good faith, for personal (non-commercial) use.
3.3. The order is considered accepted for execution, and the purchase and sale agreement between the Buyer and the Seller is concluded after the Buyer receives a notification to the e-mail address specified during registration (or in another way), confirming the acceptance of the order.
3.4. The Seller may reject the order in the event of the actual lack of goods in stock, by notifying the Buyer by e-mail (or in another way). In this case, the rights and obligations of the parties related to the sale, delivery and transfer of the order to the Buyer and its payment are terminated, and the cost of the goods paid by the Buyer online with a bank card is returned to the card from which the payment was made.

4. Price and payment terms
4.1. The price of the goods is indicated in Ukrainian hryvnias, is determined taking into account the tax status of the Seller and may or may not include delivery costs.
4.2. The seller has the right to unilaterally change the price of the goods offered for purchase without notice. Price changes are not allowed after the order has been accepted by the Seller for execution, and the Buyer has received a corresponding notification.
4.3. The methods of payment for goods available to the Buyers may depend on the technical capabilities and commercial agreements of the Administration with the financial partners of the Site.
4.4. In case of detection of abuse by the Buyer of the rights granted to him as a consumer by the legislation of Ukraine and this Agreement (ordering goods in volumes exceeding the reasonable needs of the consumer, the percentage of cancellations, refusals, returns exceeding the normal), the Administration has the right to restrict the Buyer in the methods of payment for the goods and demand exclusively prepayment by credit card at the time of ordering.
4.5. The goods must be paid in full by the time of its transfer.

5. Delivery of goods
5.1. Delivery is carried out throughout the territory of Ukraine with the exception of temporarily occupied territories.
5.2. When placing an order, the Buyer can independently choose the type of delivery from the options offered on the Site.
5.3. The delivery service is considered provided at the time of receipt of the order by the Buyer.
5.4. The order is considered completed at the time of its actual transfer to the Buyer against signature.
5.5. The ownership of the goods and the risks associated with them pass from the Seller to the Buyer at the time of the transfer of the goods. Confirmation of the transfer of ownership of the goods is the Buyer's signature on the invoice (receipt, delivery register, etc.) provided by the Seller, delivery service or courier.

6. Warranty conditions
6.1. For goods purchased through the Site, a guarantee is provided in accordance with the current legislation of Ukraine in the field of consumer protection and depending on the service policy of the Seller (manufacturer).
6.2. A warranty case is the identification by the Buyer of shortcomings / significant shortcomings of the goods at the time of receipt of the order (mechanical damage, incompleteness, defect, etc.) or during the operation of the goods during the established warranty period.
6.3. The warranty period is calculated from the date of purchase of the goods, which is indicated in the relevant document (receipt, check, warranty card, etc.), unless otherwise provided by law.
6.4. Seller's General Warranty:
6.4.1. Ensuring free repair of goods
6.4.2. If repair is not possible - replacement of goods
6.4.3. If it is impossible to make such a replacement - payment of compensation for the returned goods.

7. Return of goods
7.1. If the product does not meet the Buyer's expectations, he has the right to return the product within 14 (fourteen) days from the date of purchase, subject to the conditions stipulated by the Law of Ukraine "On Protection of Consumer Rights".
7.2. When returning the goods, the Buyer is obliged to fill out a return application (Application form), indicating the name and quantity of the goods, the objective reasons for the return, and also pack the goods in the original packaging, preserving the appearance of the goods in the package. It is necessary to additionally pack the goods in such a way as to protect the goods, the original packaging from damage possible during delivery. The seller has the right to refuse to accept the goods, which is returned if it was not packed properly, as a result of which the goods (individual packaging) left traces and / or damage (including those that occur during its transportation (scratches, dents, marking, etc.)) - as a product whose presentation has not been preserved by the Buyer.
7.3. The seller has the right not to accept the goods that were sent on the terms of cash on delivery or payment for delivery.
7.4. Features of the return of goods of inadequate quality (with significant shortcomings):
7.4.1. The buyer has the right to refuse to receive the goods if they identify discrepancies / shortcomings at the time of receipt.
7.4.2. The return by the Buyer of goods, the inadequate quality of which is revealed after receipt (during operation) during the warranty period, is made in the manner established by the legislation of Ukraine and / or specified by the Seller when providing information about the goods, as well as in the accompanying documents for the goods.
7.4.3. The Buyer's requirements for the return of goods of inadequate quality with compensation for its cost are satisfied subject to the Buyer's compliance with the procedure and conditions for the interaction of the parties upon the occurrence of a warranty case: filing an application within the prescribed time and method, providing all the required documents, incl. guarantee coupon, providing details of a bank (card) account for calculating compensation, etc.
7.4.4. The contract of sale is considered terminated, and the goods of inadequate quality - returned, on the day of actual receipt of such goods, subject to the provision of all required documents.
7.4.5. The Seller has the right to refuse to accept the goods sent by the Buyer without providing the required documents.
7.4.6. If the Buyer does not provide all the necessary documents within 1 (one) month, the Seller's obligations to store such goods are terminated, and he has the right to dispose of the goods at his own discretion. The seller is not obliged to carry out a return shipment, the application for which is not properly executed.
7.4.7. The Buyer's claims are not subject to satisfaction if it is revealed that the defects of the goods arose as a result of the Buyer's violation of the terms of use of the goods, the conditions of its storage or the conditions of return.

8. Compensation for the cost of the returned goods
8.1. The funds shall be returned to the Buyer after receipt of the goods and processing by the Seller of the return application duly completed by the Buyer.
8.2. The term and method of returning funds to the Buyer is determined by the Seller in accordance with the current legislation.

9. Loyalty programs. Marketing events
9.1. The Administration may offer Buyers participation in loyalty programs and provide program participants with special conditions. The loyalty program may not apply to orders and the purchase of individual products.
9.2. The Administration may carry out various activities (activities) to keep the Buyers informed about the Site and the goods offered through the Site.

10. Customer support
10.1. The Administration and the Buyer keep in touch via e-mail, telephone communication (SMS), Viber, mobile applications, announcements and/or notifications.
10.2. If the Buyer wishes to refuse the Seller's informational notifications, he can contact the support service or independently.

11. Site Privacy Policy
11.1. The Site Administration undertakes to maintain your privacy on the Internet. We attach great importance to the protection of the data you provide. Our privacy policy is based on the requirements of the European Union General Data Protection Regulation (GDPR). Also, you can configure your browser to accept or block cookies on your own. Failure to accept cookies may limit the functionality of the Site.
11.2. The Site uses third-party Internet services that collect information independent of us: Google Analytics, Facebook.com, etc. The data they collect may be provided to other services within these organizations, they may use the data to personalize the advertising of their own advertising network. You can read the user agreements of these organizations on their websites. You can also opt-out of their collection of personal data there. The administration does not transfer personal data to other organizations and services not specified in this privacy policy. The only exception is the transfer of information under the legal requirements of state bodies authorized to carry out these actions.
11.3. Our Site may contain links to other sites that are not operated by us. We are not responsible for their content. We encourage you to read the privacy policy of each site you visit, if available.
11.4. The administration may update the privacy policy. We will notify you of any changes by posting the new privacy policy on this page. We monitor changes in legislation related to personal data in the European Union and in Ukraine.
11.5. If you do not agree with this privacy policy, then you cannot use the services of the Site, in which case you should refrain from visiting the Site.

12. Final clauses
12.1. The Administration has the right to make changes to the text of this Agreement without prior notice. Changes take effect after they are published.
12.2. By registering on the Site, the Buyer agrees to receive updated information, newsletters with the latest news, new arrivals, special offers and sales announcements, through any means of communication, including electronic notifications (e-mail), SMS, Viber, Push notifications .
12.3. The Buyer is responsible for the truthfulness and reliability of the information that he reports to the Administration contained in his reviews / comments, and may be held liable for the provision and / or dissemination of false information, information of offensive content and / or violating the rights and legally protected interests of third parties, whether they are users of the Site or not.
12.4. If the Buyer wants to stop buying on the Site and delete his profile, he needs to contact the support service with this request.
12.5. In case of violation of the terms of this Agreement (including ordering goods for commercial (entrepreneurial) activities (further sale)), the Buyer must compensate the Seller for losses associated with these violations.
12.6. The administration reserves the right to block the Buyer (deprive him of the opportunity to order and buy goods). Contact law enforcement agencies and transfer the data of such a Buyer to them if any actions of the Buyer, in the opinion of the Administration, have signs of abuse, fraud and / or may harm the interests of other Buyers and / or third parties.

The version of the Agreement is valid from 06/07/2023.