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Cancellation and Refund Policy
The refund method corresponds to the payment method.
The buyer must email address [email protected] a letter with the subject “Refund” and an attached file with a completed application for a refund. (Application form) We draw your attention to the fact that the details must be in the name of the customer. The term for transferring funds is 10 banking days. The term for crediting funds to the buyer's current account depends on the internal regulations of the recipient bank.
The application is a prerequisite for a return.
When returning funds by postal order, the application must indicate the real surname, name and patronymic. Otherwise, the post office will be forced to refuse to issue you a transfer.
DOMINO is not responsible for the delay in the return of goods and funds caused by the work of delivery services, mail and banks.
When issuing a refund, a service fee or a commission of the payment system bank for the return of funds, which are deducted from the amount to be returned, may be charged.